Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website or mobile application (the “Platform”). Please read this policy carefully to understand our practices.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when registering or interacting with the Platform, including:

Name
Mobile number
Email address
Delivery address
Prescription details (if applicable)
Communication content (chat with pharmacies or support)

1.2 Automatically Collected Information

When you access the Platform, we may automatically collect:

IP address
Device information (model, OS, browser type)
Location data (with permission)
Usage and log data (time spent, clicks, interactions)

1.3 Payment Information

When you make payments, we may collect:

Payment method details (via secure payment gateway)
Transaction history

Note: We do not store card or bank details on our servers. Payments are processed via trusted third-party gateways.

2. How We Use Your Information

We use the information we collect for purposes including:

Creating and managing your account
Processing orders and payments
Verifying prescriptions (if required)
Connecting you with local pharmacies
Providing customer support
Sending order and promotional notifications
Improving platform performance and user experience
Complying with legal obligations

We may share your information with:

Pharmacies: To fulfill orders, process prescriptions, or address queries.
Service Providers: For payment processing, cloud storage, delivery, and technical support.
Government Authorities: When required by law or for compliance.
Analytics & Marketing Partners: To improve our services (only anonymized or aggregated data unless otherwise permitted).

We do not sell or rent your personal information.

4. Data Retention

We retain your data only as long as necessary for:

Fulfilling the purposes listed above
Legal or regulatory compliance
Internal audits or fraud prevention

You can request deletion of your data, subject to retention obligations.

5. Your Rights and Choices

You have the right to:

Access or update your personal information
Withdraw consent (where applicable)
Request data deletion (subject to conditions)
Opt out of marketing messages

6. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us personal information, please contact us for deletion.

8. Third-Party Links

The Platform may contain links to third-party websites or apps. We are not responsible for the privacy practices of those sites. Please review their policies before sharing any personal data.

9. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page with the effective date. Continued use of the Platform after changes means you accept the updated policy.

By using our Platform, you agree to the terms of this Privacy Policy.